Handling Potential Problems
Dealing with Customer Service
If you do run into a problem, your best bet is to contact customer service via phone or email.
Just remember that your problem was not caused by the customer service representative. Your primary goal is to get the problem resolved, so try and state your situation clearly and calmly.
Customer service reps can greatly help or hinder you, depending on how you treat them (even if you think the casino has cheated you, rest assured that it’s not going into the pocket of someone in customer service).
Casinos Who Don't Pay
One of the most commonly reported tactics of unethical casinos is to delay the payment of your winnings in the hope that you will continue gambling with the money in the account and lose it all back. In fact, this seems to be far more common than rigged casino software.
Before you play at a casino, check the forums and online gambling magazines like OnlineCasinoSuite to see what others are saying about the site. Also check to see if the casino is government licensed and whether or not winnings are guaranteed to be paid out within a specific period of time.
Casinos who don't pay can usually be found on internet casino blacklists, although many have questioned the legitimacy of the list themselves. Still, a watchdog site like Casinomeister has a good reputation and can usually be relied on to provide accurate information.
Slot and Casino Player Forums
There are numerous forums on the internet dedicated to online casino gambling. Two of the largest are Casinomeister and Winner Online.
Not only can you get information about a casino before you play, but you’ll also have the opportunity to share your online gambling experiences. And even if customer service proved unresponsive to your concerns, many players have been able to get their casino problems resolved by posting on these forums. Just remember, it’s not bad publicity for a casino if you keep it to yourself.
Slot Machines Home
Player's Guide to Online Slots
4- Privacy Issues and Online Casinos
7- Online Slots Paybacks and Payout Percentages
8- Dealing with Potential Problems
