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Gaming Control Board Ensures Good OpeningThe Pennsylvania Gaming Control Board is on hand at the Meadows Racetrack to ensure that their slot machine casino opens as planned and without any hitches. They are there in a regulatory and testing capacity, watching and correcting as needed. More than 400 new employees need to be trained on customer service, as well as other issues, and the board is there to ensure that it is done right. This is their fifth time running through these paces as the other slot machine casinos in the state that are open had to be regulated as well. The board has to check to make sure that all gaming operators know what they are doing, checking to see that all of the slot machines are communicating properly with the board’s central computer – which is located in Harrisburg – that the in-house audit system is functioning properly, and that the surveillance equipment is properly monitoring the slot machines and their patrons. It also watches the employees to ensure that they are doing their jobs as well. The casino must run through two “test” days where the board puts them to the test, literally, running different scenarios past them to see if they are ready. Most casinos fail on their first try, so it will not be a surprise if the slot machine casino does not get the go ahead on its very first try.
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